ACCEPTANCE OF TERMS AND CONDITIONS
a. You visit, use, or shop at the Site or any future site associated with CMD;
b. You use any current or future services of CMD;
c. You visit or purchase from any business affiliated with CMD;
d. If you subscribe to any of our products or services, regardless of the medium you choose to subscribe from.
If You visit or purchase from any of the third-party vendor websites, linked onthe Site, you also will be subject to the guidelines and conditions applicable to such service or merchant
You will not agree to, and you will not persuade others to:
You may use this website if you are eligible to enter into a legally binding contract under Indian Contract Act, 1872. If You are "incompetent to contract" within the meaning of the Indian Contract Act, 1872 including minors, un-discharged insolvents etc. you are not eligible to use this Website. We do not address anyone under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or a guardian and you are aware that your child has provided us with Personal data, please contact us. If we become aware that we have collected Personal data from anyone under the age of 18 without verification of parental consent, we take steps to remove that information from our database. Every Visitor/ User must only create one account with us. If you create more than one account with us, it shall amount to fraudulent act on part of the User and attract actions against such Users. The Company owns no responsibility in any manner over any dispute arising out of transactions by any third party using your account/e-mail provided by you to the Company or payments made by your credit card by any third party. If you use the Site, you are responsible for maintaining the confidentiality and making any transaction in your account including cases when it is being used by any of your family members, friends or relatives, whether a minor or an adult. Any dispute arising out of any misuse of your account, whether by any family member, friend, relative, any third party or otherwise will not be a responsibility of CMD. CMD reserves the right to refuse service, terminate accounts, or remove or edit content in its sole discretion. If you are a business entity, you represent that you are duly authorized by the business entity to accept these terms and conditions and you have the authority to bind that business entity to these terms and conditions.
SALE OF GOODS/ SERVICES
Payment must be made at the time the products are ordered (unless you opt for the Cash-On-Delivery option, if available). When you place an order, you will be automatically redirected to a third - party website, i.e. the Payment Gateway we have opted for payment transactions to be processed. CMD does not store your credit card/ payment details.
CMD may have to deny any offer made due to the unavailability of any product, or for any other reason that may affect our ability to supply the products/ services ordered.
The electronic contract shall have the same legal force and effect as a written contract signed by you and will only become valid upon our acceptance to your order placed.
MODES OF PAYMENT
For shipping within India, we accept all major debit & credit cards (including Mastercard, Visa & American Express), Net Banking options across major banks, and Paytm. Cash before Delivery (CBD) is available for all orders within Delhi NCR. For all international transactions, we accept major Credit Cards (including Mastercard, Visa & American Express) and also provide the option to pay using PayPal.
SHIPPING OF PRODUCTS
All products purchased from within the website, are delivered to you via a logistics partner. CMD disregards any claims or liabilities arising from any delay or damage to the products in transit, on account of any default by such logistic partner. All orders that have been processed and shipped can be tracked, using the consignment/tracking number on the shipping agency’s website.Once the order has been shipped, we will mail you your respective tracking number, along with adequate information on the shipping agency All orders are processed from our own warehouse in Delhi. Orders will be delivered to the shipping address mentioned at the time of checkout.
DUTIES & TAXES FOR INTERNATIONAL ORDERS
Duties & Taxes for international orders are not inclusive to the order selected, and are over & above any shipping and handling charges paid during checkout. Maximum countries charge duty on imported items, which are levied at the time of port entry. These charges vary, basis the designated country, and the products imported. You will need to pay the applicable Duties and Taxes directly, to the shipping agency (DHL, FedEx etc.) at the time of your order delivery, after you receive an invoice by the shipping agent. Any additional charges levied by the Delivery Partner will also be applicable.
ACCURACY OF INFORMATION
CMD is committed to provide accurate product and pricing information, however, typographical errors may occur. In the event a product is listed incorrectly, due to an error in pricing or product information, CMD may use its discretion to contact you for instructions or cancel your order and notify you of such cancellation.
PRICING AND PROMOTIONAL DISCOUNTS
You shall be responsible for payment of all fees/costs/charges associated with the purchase of products from us and you agree to bear any and all applicable taxes including but not limited to VAT/CST, service tax, GST, duties and cess, etc.
INTELLECTUAL PROPERTY CONTENT
CMD and our licensors retain all right, title, and interest in and to all Intellectual Property Rights related in and to theSite and the SiteServices. The CMD logos and names are trademarks of CMD and are registered in certainjurisdictions. All other product names, company names, marks, logos, and symbols on the Site or Site Services may bethe trademarks of their respective owners. Nothing in the Terms of Service grants you a right to use any CMD Marks.
The Delivery Terms must be referred to under each product details mentioned on the site. In expected delay in receiving the order is liable under the following conditions: Bad weather Flight delays Political disruptions other unforeseen circumstances or natural calamities, pandemic or lockdown. Under the current situation, the delivery time of your order(s) placed during this period will vary as per restrictions imposed in that area. You can connect with our customer care, should you need any assistance.
RETURN, REFUND &CANCELLATION POLICY
If any product purchased from CMD is defective, we will happily repair or replace the product or offer you a store credit for your return. All custom-made orders are non-returnable and non-refundable. As a policy, we do not offer returns or exchanges on products that are delivered in perfect condition, at the brand’s end. However, in case of the wrong delivery of a product (the product does not match the item in the order confirmation) or the order has a genuine quality/manufacturing defect, then we are open to exchanging your order or providing you Store Credits which can be utilized within 7 days of the receipt of the same. To return/exchange a product or report damage in transit, please get in touch with our Customer Care within 48 hours of delivery: Via telephone at +91 XXXXXXXXX between 9.00 AM to 5.00 PM IST. Via email at XXXXXXX with your order number, date of transaction, delivery address, and image of the wrongly delivered/defective item. Check the products carefully once you receive them and mention any tampering of the package, missing item or damage/ breakage on the delivery receipt presented by the courier partner. Do not discard the packaging of the damaged products received, until our insurance team looks into the situation. Our customer care team will look into the issue and revert back within 72 working hours. Given the nature of our products, we reserve the sole discretion to provide the binding word for the situation at hand. Each return or exchange request is taken care of, on a case by case basis, with prompt response by our team. No refunds will be given from CMD, if the customer has provided an incorrect or incomplete shipping address. CMD is not liable to refund any amount on international orders, where a customer refuses to pay the Duty as mandated by the respective country, or does not collect his/her order from the Shipping agency (like DHL, Fedexetc). Before accepting the delivery of any merchandise, please assess whether it is in perfect condition, or has been tampered with. In case of damage caused in the interim, we request you to retain the original packaging (along with price tags, invoices, labels etc.), until someone from our team contacts you to review the same. Additionally, please mention precise details of the damaged merchandise, on the delivery receipt instead of signing it as 'received'. In the event you have placed an order and wish to cancel it before the shipment has been dispatched, please inform our Customer Service Team on WhatsApp via xxxxxxxxxxor via email on XXXXXXXXXX. Your prepaid order will then be refunded to the original mode of payment. Please note that once an order has been dispatched, we cannot be cancelled.
A store credit is provided by way of a coupon code only when there is a genuine defect in the product delivered, the same is intimated to the Customer Support team in the time mentioned in the Return, Refund and Cancellation Policy and the customer is not opting for an exchange, only for the value of the product, excluding the delivery charges. The coupon code cannot be combined with any discount codes or bundles/combo deals applied and will only be valid for 7 days. The coupon must be utilized in a single transaction and any leftover amount would not carry forward. The Store Credit coupon will only be shared to you upon Customer Support agents acceptance to the defect and receipt of the product in our warehouse. The same shall be intimated to you over an email within 15 days of the return. Payments made by Store Credits will not be refunded as another Store Credit Coupon. Only payments made through any of the ways listed in Modes of Payments shall be replenished by way of Store Credit Coupons in the applicable situation. Each coupon can be utilized only once.
You may not use, or encourage, promote, facilitate, or instruct, induce, or otherwise influence or cause others: (1) to usethe Site or Site Services for any activities that violate any law, statute, ordinance or regulation; for any other illegal orfraudulent purpose or any purpose that is harmful to others, or (2) to transmit, store, display, distribute or otherwise makeavailable content that is illegal, fraudulent or harmful to others. CMD reserves the right to initiate proceedings and recover the cost of goods, collection charges and other expenses that may occur from persons for using the Site fraudulently.
INDEMNIFICATION OF CMD
When you post User Content on the Site or through the Site Services or provide CMD with User Content, youunderstand and acknowledge that you are solely responsible for such User Content. Further, you represent and warrantthat you have the right, power, and authority to (a) post that User Content without violating the rights of third parties, and(b) grant the licenses specified below. You acknowledge and agree that the poster of User Content, and not CMD, is responsible for any User Contentincluding any harms caused to you, another User, or a third party by such User Content. You will indemnify, defend, and hold harmless CMD, our Affiliates, and our respective directors, officers, employees,representatives, and agents (each an “Indemnified Party”) from any and all claims, damages, liabilities, costs, losses, andexpenses (including, but not limited to, reasonable attorneys’ fees and all related costs and expenses) arising from orrelating to any claim, suit, proceeding, demand, or action brought by you or a third party or other User against anIndemnified Party relating to or arising out of any User Content you post.
GOVERNING LAW& JURISDICTION
DISPUTE RESOLUTION MECHANISM